General Questions
EZ Gains products are designed, manufactured and tested in the UK and conform to safety regulations.
Here are some more answers to general queries.
If you can't find what you're looking for, please don't hesitate to ask us a question via our Live chat function or via email.
Overview EZ Disc
The EZ Disc® has repeatedly tested as fast as a full disc wheel. Unlike cheap stick-on covers, the EZ Disc® is ISO safety accredited, making it legal to use in Ironman events.
Its patented shape has been wind tunnel tested by EZ Gains on numerous occasions. Simply fit the EZ Disc® to your existing rear wheel and it becomes an aerodynamic disc wheel.
One of the biggest advantages is that you don't need to buy an expensive carbon disc wheel. Many lower-cost disc wheels are built with lower-quality hubs, meaning you have to compromise or purchase a second wheel. With the EZ Disc®, you keep the high-quality wheel and hub you already own while gaining the aerodynamic benefits of a disc wheel.
The EZ Disc® has been independently tested in the wind tunnel on multiple occasions. To learn more, visit www.ezgains.co.uk.
At EZ Gains, our mission is to develop cost-effective performance solutions that make triathlon faster and more accessible for everyone.
Thanks 🏆
Pro / High Level EZGains Product Users
Joe Skipper, Casper Stornes, Jonny Brownlee,Tom Davies Andrew H Turner, Sam Wordley, Solverg Lorseth, Kirstien Hogenhaug,Kieran Linders, Laura Kessler,James Teagle, Ben Goodfellow, Megan TuncerJack Shayler,Will Draper, Oliver Bater, Neil Eddy, Hugo Figueiredo, Luc Gabison, Donald Brooks, Jamie Wilkenson, Marianne Carpenter, Danielle Fauteux, Nikita Paskiewiez, Sam Woedley, Ben Goodfellow, Tom Evans, , Chris Beckmans,Lukas Stahi, Adam Dart, Nat Lawrence, Tommy Blake, Phoebe Barker, Ben Redman, Iron Brothers, David Halliday, Jack Hindle, Laura Davis,Fraser Minnicam, Grant Johnson,Jonathan Sanchez,Jon Paladini, Giles Heaman, Yiannis Christodoulou, Max Buchanan, James Saxby, Suzanne Brummel, Liam Lloyd. Alex Pickering, Owen James, Josh Landman, Will Cowen, Marijn Sourbron, Tom Sargent, Sam Glover, Johhanns Hemelrijk Roz Mcginty, Fran Smith, Gemma Freeman, Will Munday, Maddison Shaddick, Volker Voit, Iron Brothers, Adan Dart, Liesbeth VerbiestJames Owen loads more !!
IRONMAN/ETU/ITU/World Triathlon/UCI RULES Chainring Guard & Derailleur Guard EZDisc / EZ Hydro Gains 2025 Update
EZ Gains®
EZ Disc, Chainring Guard, Front
Derailleur Guard (Patented Products & Patent Pending) EZ Hydro-Gains (Registered
Trademarks)
Ironman Triathlon and World Triathlon have confirmed that the EZ Disc and Chainring Guard & EZ Hydro-Gains is legal to use in draft–illegal races and conforms to safety standards set out.
The front derailleur guard and chainring guard has been given the all-clear at Ironman Frankfurt European Championships - Ironman Vinfast World Championships by the head official and have been used by several professional athletes at Ironman Races since 2021 / 2022.
Over 8,000 EZ Discs since 2020, 3,000 Chainring Guards since 2021, and 2,000 Front Derailleur Guards since 2022 have been sold and being used by athletes around the world. The products have been used by over 50 professionals and 1,000s of amateurs with NO issues from officials.
EZ Gains ethos is to level the playing field. It’s aimed at the age group athlete and the youth coming through into the sport, who cannot afford expensive products on the market. EZ Gains offers a cost-effective solution to this, we also donate back into charities and communities involved in the sport.
Since the new rules came into force in 2024 and the new rules for World Triathlon 2025, EZ Gains has not had changes in the reflection of our products. The rules from 2024 align with 2025 in reference to bike equipment.
Ironman Rules (World Triathlon 2024) Replicate (2025) have been used and approved by officials.
Ironman 2024 (World Triathlon)
Section 5.03 BIKE SPECIFICATIONS
(b) Protective screens, fuselages, fairings, or any other devices or materials (including duct tape) added or blended into the structure with the intent to reduce (or having the effect of reducing) resistance to air penetration are prohibited. Aerodynamic assemblies and protuberances on the head tube or elsewhere are prohibited. Provided that the use of adhesive tape (including duct tape) does not fundamentally alter or enlarge the general shape of the structure, adhesive tape may be affixed to the bike (e.g., to cover valve cutout of the rear disc wheel, to cover bolts
access, etc.); (DSQ)
Ironman 2025 (World Triathlon)
l.) Fairings are prohibited. Fairings are defined as any devices or materials (including duct tape) added, attached, or blended into the structure of the bicycle which have the effect of reducing the resistance to air penetration. Devices or materials (including duct tape) added, attached, or blended into the structure of the bicycle that does not fundamentally alter or enlarge the general shape of the structure, (e.g., to cover valve cut out of the rear disc wheel, to cover bolts access, etc.) are not affected by this rule).
l.) Fairings are prohibited. Fairings are defined as any devices or materials (including duct tape) added, attached, or blended into the structure of the bicycle “Bike frames are typically a double-diamond design, with a front triangle composed of the seat tube, down tube, top tube and head tube, and a rear triangle composed of the seat tube”, chainstays and seatstays. which have the effect of reducing the resistance to air penetration. Devices or materials (including duct tape) added, attached, or blended into the structure of the bicycle that does not fundamentally alter or enlarge the general shape of the structure, "the chainring guard and front derailleur guard do not fundamentally enlarge these areas" "and are not added to the structure of the bike" (e.g., to cover valve cut out of the rear disc wheel, to cover bolts access, etc.) are not affected by this rule).
5.03 Ironman (World Triathlon)
(h) All aspects of the bicycle must be safe to the rider and to other athletes in the Race. Minimum safety standards include, but are not limited to, meeting or exceeding the standards of a reputable safety standards organization (such as CPSC, ISO, or other equally reputable safety standards organizations), properly glued and sealed tires, tight headset and handlebars, and true wheels; and (i) Non-traditional or unusual bikes or equipment are illegal unless, prior to the start of the Race, approval has been granted from the Event-specific Head Referee. (DSQ)
EZ Gains manufactures its products to ISO safety standards and has years of athletes using their products with a proven track record. “thus classed as safe equipment”
EZ Disc, Chainring Guard, Front Derailleur Guard (Patented Products & Patent Pending) (Registered Trademarks) ISO Manufacturer Accredited.
There has not been any negative feedback from any athletes/officials in triathlon professional and amateur races across Ironman/ITU/ETU/BTF/UCI /Word Triathlon races.
The head official from Ironman, “details can be given to an official” confirmed in 2024 that he has no issues with the EZ Disc and Chainring Guard and is happy for it to be used in Ironman races this was checked in 2024 after the new Ironman rules were released which fall in line with World of Triathlon and replicate the 2025 rules.
The front derailleur guard is a protective piece of equipment that
"Avoids power failure due to weather conditions with the front derailleur guard, it has also been designed so that it protects the derailleur from the wind & rain throughout the whole range of movement".
https://ezgains.co.uk/blogs/news/ez-aero-front-derailleur-guard
This has also been the case at other governing bodies at other sanctioned races under the World of Triathlon, ETU, ITU, and most recently the 2025 Duathlon Spanish Championships.
EZ Hydro-gains
Checked by top level Pro's with no issues, please read:
For some back ground the EZ Hydro-Gains was used at the long course triathlon European champs and 1,2,3 male pro and 1st female pro and about 100+ age group athletes with age group winners, also used by over 150 pro's and 2,000 other athletes in world of triathlon events.
Hydration: Limits on Fluid Volume, Bottle Counts The updated ruleset provides some further clarity on the front and rear hydration rules. Front hydration that mounts around the steering axis may not exceed 2 liters of total capacity. There is not a limit on the number of bottles used to reach that figure. With rear carriers, there’s another imaginary 30cm x 30cm box that the mount, cage/carrier, etc. must fit into. Bottles are specifically excluded from that measurement. Athletes may carry a maximum of two litres of fluid across two bottles with an individual capacity of one litre. It makes things somewhat standardized. We say somewhat there because, if you are an athlete with a bike that has frame hydration built in towards the back of the bike, your rules are different. Your frame hydration is limited to a total capacity of two litres. Crucially, though, you are not allowed to then have rear hydration carriers. (Update: World Triathlon has provided clarity that this part of the ruleset is specific to rear internal hydration systems, such as that on the Specialized Shiv, and not all internal hydration carriers.)There is something about the axis but nothing relating to the rear but does not apply to anything exceeding the rear axis, also the bottle is not included even if it did.
- Bottle Limit: World Triathlon limits athletes to a maximum of two bottles mounted on the rear of the bike.
- Bottle Size: Each bottle cannot exceed a capacity of 1 liter.
- 30x30 cm Rule: All rear-mounted accessories (cages, containers, etc.) must fit within a 30cm x 30cm imaginary frame.
- Bottle Exclusion: Bottles themselves are not included in the 30x30 cm measurement.
EZ Gains manufactures its products to ISO safety standards and has years
of athletes using their products with a proven track record of supplying safe
products...
EZ Disc - Disc & Brake Version
EZ Gains®
The Disc and rim brake versions are not interchangeable and made differently.
Why EZ Disc & not a competitor?
Used by Professional's and Beginners
1) Save minutes on your bike leg regardless of fast or slow, the EZ Disc reduces your CDA "CRITICAL DRAG FACTOR."
2) One of the BIGGEST cost effective gains in Triathlon and Time Trial
3) Its proven on any Triathlon or Time Trial course adding an EZ Disc would be a lot faster regardless of elevation. https://ezgains.co.uk/pages/the-science
4) Test on a number of occasions as fast as costly disc wheels.
5) No need to by two wheels, you can remove the EZ Disc if required, this also helps on race day if condition's do not allow disc wheels and helps with traveling.
- EZ Disc super lite can weight from 400g to 600g depending on size its imperative to keep the material solid. This helps the wheel turn into a disc wheel...structure and Aero wise both are important parts to create the disc wheel performance.
- EZ Disc: Wind Tunnel Tested 3 times at the number one wind tunnel in the world (Silverstone Sports Engineering Hub).
- As Fast as a Disc wheel.
- Robust, Stronger than Carbon (can be used in training in all conditions).
- As light as most carbon disc wheels.
- Removable on the day if needed.
- ISO accredited manufacture (Safely fixed crashing is a terrible experience).
- Legal to use in races including Ironman as the equipment is ISO accredited unlike most competitors.
- Cost effective solution to a Disc wheel and converts your wheel into a disc saving hundreds on a disc wheel.
- The EZDisc is shaped to the wheel giving you the perfect fit and uses a mixture of fittings to ensure your safety unlike most competitors, that do not abide by most safety regulations.
- 5 Year Guarantee (we are this confident your EZDisc will not fail, we offer this guarantee for an exchange if your current EZDisc has failed.
- Thousands invested into patent protection to ensure the exact designs are protected and not copied, as we have the recipe for the perfect fit your wheel.
- UK made EZ Gains re-invests into the community through charity events.
- The EZDisc and other items used are UK based and supports local businesses.
- EZ Gains supports professional athletes and amateurs in the quest to fulfil their goals with the extra gains without the cost.
- EZ Gains support youth athletes and have the athlete’s interests at heart.
My Derailleur is rubbing on my EZ Disc?
Hi, add more cable ties and pull the cable ties tighter, and adjust your derailleur if possible. Ensure your rear derailleur is straight and not slightly bent inwards 99% of the time the above will resolve this issue. Thanks
My EZ Disc is warping
1) Warping can occur when using to small screws, please try slightly longer screws also use the rim tape to help with this.
2) Make sure that the binding screws are not pushing up against any spoke, this could be the cause, if there is a very slight bulge the rim tape can hold this down.
3) Thread the cable tie through one of the holes located by a spoke, then thread it back through the hole located next to it (this should come back past the other side of the spoke) and fasten it around an individual spoke if possible
"REFER TO EZ DISC FITTING INSTRUCTIONS"
4) Make sure you can see the EZ Disc logo, if not you have fitted it inside out.
5) Check you have the valve hole side on the cassette side.
6) Apply the outa rim tape.
Failing above contact us.
Fast or Slow - How much time can I save with my EZ Gains products ?
Used by Professional's and Beginners
1) Save minutes on your bike leg regardless of fast or slow, the EZ Disc reduces your CDA "CRITICAL DRAG FACTOR."
2) One of the BIGGEST cost effective gains in Triathlon and Time Trial
3) Its proven on any Triathlon or Time Trial course adding an EZ Disc would be a lot faster regardless of elevation. https://ezgains.co.uk/pages/the-science
4) Test on a number of occasions as fast as costly disc wheels.
5) No need to by two wheels, you can remove the EZ Disc if required, this also helps on race day if condition's do not allow disc wheels and helps with traveling.
All of the products have been tested at Silverstone Sports Engineering Hub, please see link to science page https://ezgains.co.uk/pages/the-science.
EZ Gains Rear Wheel Disc Cover - Aero Chainring Cover - Aero Front Derailleur Guard.
EZGains have validated that an EZDisc on a “standard” rear wheel can save you 2-3 minutes over a 90k ride. https://ezgains.co.uk/collections/disc-covers
There are now over 6,000 EZ Riders now benefitting from our products.
EZ Gains also manufactures the Carbon Aero Chainring Cover. Save around 50-60 seconds (3-5 Watts) over 90k and has been fully aero tested at Silverstone too. https://ezgains.co.uk/products/ez-aero-chainring-cover-1
Save even more with - EZ Aero Front Derailleur Guard
Smooth the airflow of your front derailleur and save a massive (2-5.8 Watts) across 30-50 kph 55 -70seconds. https://ezgains.co.uk/products/ez-aero-front-derailleur-guard-save-2-6-watts
Aero Calf guards 5.5 Watts 55 seconds. https://ezgains.co.uk/products/ez-gains-velotoze-aero-compression-calf-guards
Toe covers 30 seconds. https://ezgains.co.uk/products/ez-aero-toe-covers
https://ezgains.co.uk/collections/all-products/products/ez-aero-skewer-2-watts-saving
Loads more check out our site.
"Gains without the Cost"
What bikes/ bike wheels are the disc covers compatible with?
The disc covers are compatible with the majority of road and time trial recumbent handcycle single speed track bikes with 406 650 – 700c wheels.
Hilly - Wind - Speed
1) You will go faster using an EZ Disc regardless of speed. As an example, if you cycle 56 miles at 25kph an EZ Disc will save more time than someone cycling 56 miles at 40kph.
https://ezgains.co.uk/pages/the-science
2) It’s faster to use an EZ Disc on a hilly Triathlon, Time Trial course then a deep section wheel and has been proven on many occasions. This is why you will rarely see a high level athlete not using a Disc or an EZ Disc, even on courses such as Lanzarote and Nice.
3) EZ Disc adds to the structure of your wheel giving you more stability, and also adds to your bike handling ability.
4) In windy conditions an EZ Disc does not feel any worse to control then a deep section wheel. In fact, the reports show that it adds stability of the bike @that.tri.guy and many others have reported this. "Parcour Wheels" in windy conditions and a disc wheel are more stable than a deep section wheel. https://youtu.be/jbK6fW5F6X0?si=QgsxyJsZLZyKWrmX
5) The difference between a disc wheel and an EZ Disc is nothing on watt savings and speed..... Using a cheap disc wheel with a cheap hub or an old disc wheel, will be slower than using an EZ Disc with a wheel and decent hub.
6) Very easy to install and very robust unlike a disc wheel.
7) EZ Discs are legal for Cycling Time Trials and Triathlon.
The facts are there is no other ISO accredited "I brought this up as Ironman regulations quote about equipment being ISO accredited, or similar manufactures safety standard" x 3 Aero tested, Patent Protected, 5 year guarantee, safety tested, and Ironman approved disc wheel covers on the market. If your saving £1,000s why not get the best in the cost effective solutions available, the last thing you want is to have an accident on your bike.
Pumping Tyre
"Please see below an example of how to inflate your wheel".
In nearly every case so far you do not need to remove your disc or any screws to inflate your tyre, or even use a valve extender, this is the same case with a CO2 canisters you just need to be a bit forceful, don't worry the EZDisc is extremely robust. If you find this is impossible then please feel free to contact us for advice, you also may need to consider a different valve length, your valve should be showing by 10mm+ from the bottom of the valve opening and you will need a track pump or normal vavle pump.
https://ezgains.co.uk/pages/ez-disc-fitting-instructions
Measure my rim depth
Please measure the full depth of the rim, this is from the top to the bottom excluding the tyre, towards the centre of the wheel were it meets the spokes, includes the brake track.
Measure the rim not including the tyre this is the top to the spoke.
Wheel size 700c or 650b/c
The 650B is mainly for extra small bikes like the Canyon Speedmax and any bike larger then this are 700c.
The 700c is around 622mm in diameter. "not including the trye and to the edge of the rim to rim.
650B (585mm) being 18mm larger in diameter than 650C (571mm)
What's the difference between the EZDisc and EZDisc SL?
This product has been wind tunnel tested at (Silverstone Sports Engineering Hub) and is as fast as a top end disc wheel. The EZDisc has all the aero benefits of the EZDisc SL its just 1/3 heavier on average around 200g. - please see science page
Would I need to take the disc cover off?
Some people would suggest to remove a disc wheel or disc covers in windy conditions, however the wind actually increases the effect of the disc and therefore your speed. So we would say, never take it off and practice in the wind.
In windy conditions an EZ Disc does not feel any worse to control then a deep section wheel. In fact the reports I have had back, again say this has added to the stability of the bike @that.tri.guy and many others have reported this.
Why do I need rim tape?
Rim tape (electrical tape) can be put between where you wheel meets the disc cover. This helps to protect from any marks being formed due to the friction between the wheel and disc cover.
Simply put a pencil line around the disc on the wheel and overlap your rim tape (electrical tape) on this line.
Please look at instructions
https://ezgains.co.uk/pages/ez-gains-fitting-instructions-for-rimtape-and-binding-screw-covers
Should I use tape around the edge of the disc cover?
This is not strictly needed but is believed may give you an extra marginal gain.
You can use the rim tape around the wheel to protect it, or you can use the electric tape and use the rim tape supplied for the outside.
An easy way to apply the rim tape or electrical tape is place the EZ Cover on the wheel in a central position and draw round this with a pencil and then overlap this line with the tape or rim tape by about 3-5mm to protect the wheel.
https://ezgains.co.uk/pages/ez-gains-fitting-instructions-for-rimtape-and-binding-screw-covers
Should I use tape dots on the binding screws?
Again, this is not strictly needed but is believed may give you an extra marginal gain, but can help hold your screws in place - please look at fitting instructions.
https://ezgains.co.uk/pages/ez-gains-fitting-instructions-for-rimtape-and-binding-screw-covers
What length binding screws do I need? and what if I have the wrong length?
The binding screws should pinch the disc tight against the wheel, but not pull the disc in.
If you feel you could use a shorter or longer binding screw, please contact me and I will send some out.
What tools are needed to install?
Chain whip and a cassette remover only. If you have a wheel with disc brakes, you will also need to remove the disc calliper which is usually removed using a cassette remover.
Please refer to our detailed Fitting Instructions for each of our products via the top menu.
EZDisc "disc brake on rim brake"
The rim brake version will not work on a disc brake, this is because a disc brake wheel is shaped different due to the brake calliper. There is a small chance the disc brake version will work on some rim brakes.
Shipping
Below are some common questions about shipping, returns, and exchanges
Shipping Times
UK 2-3 Working Days (Duties Paid)
USA 7-10 Working Days (Duties Paid)
EU 7-10 Working Days (Duties Paid)
Rest of World 7-10 Days(Duties Paid)
EU 5-7 Working Days (No Duties Paid)
Rest of World 7-10 Days(No Duties Paid)
Please note duties not paid might delay at customs, please check for emails from them with any import fee's.
Possible next day on Uk and three days US contact via what's app or text +443333355214 sales@ezgains.co.uk
EU Shipping - Duties Paid Option / Not Paid
EU Shipping - Duties Paid Option available at checkout:
At checkout you will be offered two options.
1. Standard Shipping "This means you might be charged duties & tax but no shipping".
2. Tax & Duties & Shipping Included "this means you will have no fees to pay including shipping"
Duties paid option only available for orders above £50
Austria Belgium ,
Bulgria, Canada,Croatia,Cyprus,
Czechia,Denmark,Estonia,Finland,France
Germany,Greece,Hungary,Ireland,Israel
Italy ,Jordan,Latvia,Lithuania
Luxembourg,Netherlands,
,Poland,Portugal Romania
,Slovakia
Slovenia ,Spain ,Sweden, US
Not including Canary Islands and Malta
Duties Not Paid:
"You will possibly have to pay your countries duties on this parcel at your countries rate, sometimes the parcels pass through CUSTOMS with no payment TAKEN.
Please see below a link to calculate possible import duties.
HS CODE IS: 950691
https://www.simplyduty.com/import-calculator/
Northern Ireland
Since new legislation has been introduced on 1st May 2025, we cannot be held responsible for any extra cost which you may incur from customs to Northern Ireland, however, we are of course happy to ship to Northern Ireland. We are in the process of applying for a UKIMS code through the government website but this is far from straight forward, and EZ Gains are currently waiting to hear back to start the process. It quotes that:
Generally, you won't need customs declarations or pay customs charges for parcels sent to Northern Ireland from Great Britain.
However, if your parcel contains restricted items or is a B2B shipment valued over £135, a declaration will be required.
EZ Gains will fill out any forms required for shipments (customs declaration) and hopefully pass through without any issues, and will help the customer as much as possible, but cannot be held accountable for any extra costs or delays in delivery's.
EZ Gains ships with EVRI to NI
TAX & DUTIES INCLUDED Countries where taxes are included in the price.
EZ Gains pays your customs tax and duties if selected at checkout, this is included in your price.
ALL TAX & DUTIES PAID if selected at checkout to below countries:
United States
United Kingdom
Australia
Canada CA
New Zealand (up to 700 NZD)
Singapore
1 Year Guarantee
Warranty Information
To help ensure the correct installation of your product and activate your warranty, please watch the relevant fitting video before installation and then register your product using the warranty registration form. Failure to follow the fitting instructions may affect your eligibility to make a warranty claim where a fault has resulted from incorrect installation.
Products covered
The following EZ Gains products are covered by this warranty:
- EZ Disc®
- EZ Aero Chainring Guard
- EZ Front Derailleur Guard
- EZ Hydro-Gains®
EZ Gains warrants that these products will be free from defects in materials and manufacturing workmanship for 12 months from the original date of purchase.
This warranty applies only to the original purchaser and is not transferable.
Warranty registration and fitting instructions
Before fitting the product, you must:
- Watch the relevant EZ Gains fitting video.
- Follow the fitting instructions carefully.
- Complete the online warranty registration form.
Registration helps us confirm that you have been given the correct fitting information. Failure to register the product may affect your ability to claim under this voluntary warranty.
Incorrect fitting is not a manufacturing defect and is not covered. Registering the product does not mean that damage caused by incorrect fitting will be covered.
What is covered?
This warranty covers a fault that:
- is caused by defective materials or manufacturing workmanship;
- was present when the product was supplied, even if it became apparent later; and
- arises during the 12-month warranty period.
If your claim is accepted, EZ Gains will, at its discretion:
- repair the defective product;
- replace the defective product or component with a new or functionally equivalent product; or
- if repair or replacement is not reasonably possible, refund the price originally paid for the defective product.
A replacement product or component does not begin a new 12-month warranty period. It will remain covered for the balance of the original warranty period.
What is not covered?
This warranty does not cover damage or failure caused by:
- incorrect installation, fitting, adjustment or positioning;
- failure to follow the fitting video, written instructions or safety guidance;
- loose, incorrectly tightened or over-tightened fixings;
- failure to check, maintain or re-tighten fixings when instructed;
- user error, misuse, neglect or improper handling;
- accidental damage, impact, collision or a crash;
- damage caused by another rider, vehicle, object or third party;
- use of the product for a purpose for which it was not designed;
- unauthorised alterations, repairs or modifications;
- use with incompatible saddles, bicycles, components, accessories or equipment;
- normal wear and tear, cosmetic marks, scratches, fading or deterioration caused by ordinary use;
- exposure to abnormal heat, chemicals, environmental conditions or unsuitable cleaning products;
- loss or theft of the product;
- continued use after damage, looseness or a potential fault becomes apparent;
- damage occurring during transport after delivery to the customer; or
- any other cause unrelated to a manufacturing or material defect.
The warranty does not cover personal belongings, bottles, nutrition products, bicycles, bicycle components or other equipment used with an EZ Gains product.
Making a warranty claim
To make a claim, contact EZ Gains within the 12-month warranty period and provide:
- your name and contact details;
- proof of purchase showing the purchase date;
- the product name and, where applicable, its identification details;
- clear photographs or video showing the fault;
- a description of what happened and how the product was fitted and used; and
- any other information reasonably required to assess the claim.
We may ask you to return the product for inspection before deciding whether the claim is covered. Products should not be returned without first contacting EZ Gains and receiving return instructions.
A warranty claim will only be accepted after EZ Gains has confirmed that the fault resulted from defective materials or manufacturing workmanship.
Additional costs
Unless required by applicable law, this warranty covers only the defective EZ Gains product or component. It does not cover:
- fitting or removal charges;
- servicing or inspection costs;
- event entry, travel or accommodation costs;
- loss of use, nutrition or other products;
- damage to other equipment; or
- other indirect or consequential losses.
Nothing in this warranty excludes or limits liability where it would be unlawful to do so.
Sale and clearance products
Products purchased in a sale, at a reduced price or as clearance stock receive the same 12-month manufacturing-defects warranty, unless a particular defect was clearly disclosed before purchase. The warranty does not cover a fault or imperfection that the customer was informed about before purchasing.
Statutory rights
This warranty is provided in addition to your legal rights and does not replace, restrict or affect those rights.
UK customers have statutory rights relating to products that are faulty, not as described or not fit for purpose. These rights may continue after this one-year warranty expires. Further information is available from the UK Government’s consumer returns and refunds guidance and the Consumer Rights Act 2015.
Warranty provider
This warranty is provided by:
EZ Gains Ltd
Unit 6-7 Lodge Farm Barns
New Road
Bawburgh
Norwich
NR9 3LZ
Warranty period: 12 months from the original purchase date
Territorial coverage: All areas sold to directly on initial purchase.
Orders
Below are some of are common questions about orders
Returns
Is there anything we can help you with regarding installation? We do have these videos here to help install in the below links and we can always jump on a video call to support yourself to. If this doesn’t work for you, please continue to read below the links.
Fitting: https://www.youtube.com/watch?v=eQkdzJbMdBA&t=6s
Troubleshooting: https://www.youtube.com/watch?v=AOTawSColHU
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, You’ll also need the receipt or proof of purchase.
Summary
Returns accepted for 14 days
Customer provides return shipping
20% restocking fee for marked stock.
To start a return, you can contact us at sales@ezgains.co.uk we will then supply you with a returns form, please fill this out and return via email. If your return is accepted, you are responsible for posting back to us and EZ Gains receiving your returned item. If posting from abroad please make sure its noted that it is a returned item to avoid import taxes. EZ Gains has lists of wheels and crank makes and models etc so we know in most cases what items fit your items, in some cases we may supply you with a larger disc wheel cover based on the make of your wheel for best fitting.
If you have ordered from abroad and you decide to return the item, unfortunately if you are in the EU or the 40 countries were taxes are paid by EZGains we cannot claim this back from your countries taxing system, this is a 21% tax and 3% customs duties that will need to be deducted from your return also the shipping cost from our end. USA will not be subject for a tax deduction on return just the shipping cost will be deducted.
If you have selected "EU Tax & Duties NOT PAID (Customs fees may apply)" at checkout and then are asked for customs fees to be paid by customs, and refuse to pay them, your parcel will be returned. If you wish to have a refund, the return fee and return shipping fee will be reducted from your total refund, and you will will not be refunded your original shipping fee.
EZ Gains Ltd, Pegasus House, Pembroke Ave, Waterbeach, Cambridge CB25 9PY
You can always contact us for any return question at sales@ezgains.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Damaged used goods
If the item is damaged by the user it is non refundable, if its a fault in the product within 5 years of ordering we will replace it after inspection.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Postage
Postage will not be refunded.
Products
Below are some common questions about our products
What is in the pack?
Everything you need to set up your EZDisc:
– Disc Covers
– Binding screws
– Cable ties
– Electrical tape
– Valve covers
Will EZDisc Rim Brake work on Disc Brake
Both disc and rim brake versions are domed differently due to the design of the spoke positions. We have had occasions where people have managed to get the rim brake covers to fit the disc brake wheels too, but it's very rare that this works without issues. A rim brake will never work on a disc brake. We recommend that you purchase a cover for the wheel you are most likely to use it on.
Fitting Instructions
https://ezgains.co.uk/pages/ez-disc-fitting-instructions
EZDisc Trouble Shooting
https://www.youtube.com/watch?v=AOTawSColHU&t=2s
Follow picture instruction for fitting.
Disc Warping:
Cable ties should be wrapped around one spoke and two holes with a minimum of 5 cable ties, this should be hand tightened and not pulled so tight it indents the disc. The main cause of warping is the binding screws are to tight, please select another size provided, in most cases we proved you with the correct size screw for you wheel, if you find its still not work try using a mix of the size screw failing that contact EZGains for advise.
Screws coming loose:
The binding screw covers are provided and advise to use these, only hand tight the screws, make sure you haven't caught the EZDisc between the screws. If the cable ties are to loose this will cause movement on the EZDisc and lead to screws possibly coming loose and cable ties snapping.
- Please ensure you centralize the EZDisc.
- The valve does not need to be exactly in the middle.
- You can just use a track pump or CO2.
- Derailleur rubbing on EZDisc 9/10 times the derailleur is bent or you have to micro adjust your Derailleur.
- 12 Cassette speed we have found that on a rare occasion you have to use a 0.5mm cassette spacer on the inside.
