EZ Gains Warranty

Warranty Information

To help ensure the correct installation of your product and activate your warranty, please watch the relevant fitting video before installation and then register your product using the warranty registration form.

Failure to follow the fitting instructions may affect your eligibility to make a warranty claim where a fault has resulted from incorrect installation.

Products covered

The following EZ Gains products are covered by this warranty:

• EZ Disc®

• EZ Aero Chainring Guard

• EZ Front Derailleur Guard

• EZ Hydro-Gains®

EZ Gains warrants that these products will be free from defects in materials and manufacturing workmanship for 12 months from the original date of purchase.

This warranty applies only to the original purchaser and is not transferable.

Warranty registration and fitting instructions

Before fitting the product, you must:

1. Watch the relevant EZ Gains fitting video.

2. Follow the fitting instructions carefully.

3. Complete the online warranty registration form.

Registration helps us confirm that you have been given the correct fitting information. Failure to register the product may affect your ability to claim under this voluntary warranty.

Incorrect fitting is not a manufacturing defect and is not covered. Registering the product does not mean that damage caused by incorrect fitting will be covered.

What is covered?

This warranty covers a fault that:

• is caused by defective materials or manufacturing workmanship;

• was present when the product was supplied, even if it became apparent later; and

• arises during the 12-month warranty period.

If your claim is accepted, EZ Gains will, at its discretion:

• repair the defective product;

• replace the defective product or component with a new or functionally equivalent product; or

• if repair or replacement is not reasonably possible, refund the price originally paid for the defective product.

A replacement product or component does not begin a new 12-month warranty period. It will remain covered for the balance of the original warranty period.

What is not covered?

This warranty does not cover damage or failure caused by:

• incorrect installation, fitting, adjustment or positioning;

• failure to follow the fitting video, written instructions or safety guidance;

• loose, incorrectly tightened or over-tightened fixings;

• failure to check, maintain or re-tighten fixings when instructed;

• user error, misuse, neglect or improper handling;

• accidental damage, impact, collision or a crash;

• damage caused by another rider, vehicle, object or third party;

• use of the product for a purpose for which it was not designed;

• unauthorised alterations, repairs or modifications;

• use with incompatible saddles, bicycles, components, accessories or equipment;

• normal wear and tear, cosmetic marks, scratches, fading or deterioration caused by ordinary use;

• exposure to abnormal heat, chemicals, environmental conditions or unsuitable cleaning products;

• loss or theft of the product;

• continued use after damage, looseness or a potential fault becomes apparent;

• damage occurring during transport after delivery to the customer; or

• any other cause unrelated to a manufacturing or material defect.

The warranty does not cover personal belongings, bottles, nutrition products, bicycles, bicycle components or other equipment used with an EZ Gains product.

Making a warranty claim

To make a claim, contact EZ Gains within the 12-month warranty period and provide:

• your name and contact details;

• proof of purchase showing the purchase date;

• the product name and, where applicable, its identification details;

• clear photographs or video showing the fault;

• a description of what happened and how the product was fitted and used; and

• any other information reasonably required to assess the claim.

We may ask you to return the product for inspection before deciding whether the claim is covered. Products should not be returned without first contacting EZ Gains and receiving return instructions.

A warranty claim will only be accepted after EZ Gains has confirmed that the fault resulted from defective materials or manufacturing workmanship.

Additional costs

Unless required by applicable law, this warranty covers only the defective EZ Gains product or component. It does not cover:

• fitting or removal charges;

• servicing or inspection costs;

• event entry, travel or accommodation costs;

• loss of use, nutrition or other products;

• damage to other equipment; or

• other indirect or consequential losses.

Nothing in this warranty excludes or limits liability where it would be unlawful to do so.

Sale and clearance products

Products purchased in a sale, at a reduced price or as clearance stock receive the same 12-month manufacturing-defects warranty, unless a particular defect was clearly disclosed before purchase. The warranty does not cover a fault or imperfection that the customer was informed about before purchasing.

Statutory rights

This warranty is provided in addition to your legal rights and does not replace, restrict or affect those rights.

UK customers have statutory rights relating to products that are faulty, not as described or not fit for purpose. These rights may continue after this one-year warranty expires. Further information is available from the UK Government’s consumer returns and refunds guidance and the Consumer Rights Act 2015.

Warranty provider

This warranty is provided by:

EZ Gains Ltd
Unit 6-7 Lodge Farm Barns

New Road

Bawburgh

Norwich

NR9 3LZ

Warranty period: 12 months from the original purchase date
Territorial coverage: All areas sold to directly on initial purchase.